Privacy policy

Last updated: 12/20/2024

This Privacy Policy explains how The Foundation Raw Hawaii ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ifeedrawhawaii.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you're a customer, website visitor, or any individual whose information we collect as outlined in this policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from various sources, as described below. The types of information we collect and how we use it depend on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

We collect information that you directly submit to us through our Services, which may include:

  • Basic contact details: Your name, address, phone number, and email address.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, and security questions.
  • Shopping information: Items you view, add to your cart, or save to your wish list.
  • Customer support information: Information you provide in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information. While you can choose not to provide this information, doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and Services, such as device information, browser details, network connection information, your IP address, and other data related to your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:

  • Companies who support our Site and Services, such as BigCommerce.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor are we liable for their policies or practices. For more information, please see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services and to perform our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. We may also use your personal information to display advertisements for products or services, and to tailor the Services and advertisements on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use our Services and register an account, you are responsible for keeping your account credentials safe. We recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, offer effective services, and maintain our business relationship. We value your privacy, particularly in relation to our SMS marketing service. If you opt in, we use your information to send you text notifications (e.g., order updates, abandoned checkout reminders), text marketing offers, and transactional texts, such as requests for reviews.

Opt-in data and consent for text messaging will only be shared with messaging partners for the purpose of operating our text messaging program.

  • Cookies: Our website uses cookies to track items in your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies that we use related to powering our store with BigCommerce, please see BigCommerce Cookie Policy. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interactions with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and could cause some Services, features, or functionality to work incorrectly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including BigCommerce, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct us, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or within our corporate group, in our legitimate interests to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information."

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information you choose to make publicly available and cannot guarantee that parties with access will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, nor for the accuracy, use, or misuse of any information disclosed to or received from third parties.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them.

Information you provide on public or semi-public venues, including third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms. This information may be used by us or third parties without limitation.

The inclusion of third-party links on our Site does not imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on our Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as those terms are defined by applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

We strive to protect your information using appropriate security measures. However, no security system is completely impenetrable, and we cannot guarantee “perfect security.” Please note that any information you send to us may not be secure during transmission. To protect your sensitive or confidential information, we recommend avoiding the use of unsecure communication channels.

The retention period for your personal information varies depending on factors such as whether it is needed to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. Please note that these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
  • Right to Correct: You may have the right to request corrections to inaccurate personal information we maintain about you.
  • Right of Portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party.
  • Right to Restrict Processing: You may have the right to request that we stop or limit our processing of your personal information.
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you may withdraw this consent at any time.
  • Right to Appeal: If we decline your request, you may have the right to appeal our decision by responding directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, which you can opt out of at any time using the unsubscribe option provided in those emails. However, even if you opt out of promotional messages, we may still send non-promotional communications, such as account-related or order-related updates.

You can exercise these rights where indicated on our website or by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. To process your request, we may need to verify your identity, such as by confirming your email address or account information. You may also designate an authorized agent to act on your behalf. If you choose to do so, we may require proof of your authorization and may ask you to verify your identity directly with us.

We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on your location.

International Users

We may transfer, store, and process your personal information outside your country of residence, including in the United States. Your personal information may also be processed by our staff, third-party service providers, and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the UK, unless the destination country has been deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please email us at info@ifeedrawhawaii.com.

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